Hello there! Thank you for contacting Disney+ Customer Support. My name is XX XXX. How may I assist you today?
我：I want to watch the video of R21 level, please help me to open it.
客服：Understood! Not to worry, I’ll try my level best to assist you on this content rating issue here in this chat.
Before I assist you further, please allow me to gather all this information for verification purposes.
– Your Full name:
– Email address of your Disney+ account:
– Name of third-party billing service you used for Disney+: (Google play store, Apple store, etc.)
– Last payment date:
我：** **@*maill.com Apple Appstore June1，2022
客服：Thank you for your information, XXX!
Could you provide me with your public IP address?
Here is the link to generate your public IP address: https://whatsmyip.com/
Besides, I will need your current region and postal code as well!
客服：Thank you! Could you provide me with your current region and postal code as well?
客服：Thank you! Could you provide me with a screenshot of the result of your IP address by using the link above?
File Transfer Requested
File Transfer Succeeded
客服：Thank you so much!
It seems like the IP address that you provided was not the same as your registration region! May I know that why you’re in a different region now?
我：I come to Singapore to work
thank you for holding
I have already assisted you to resolve this content rating issue.Could you try to re-login again now?
我：OK, I will try right now.
客服：Awesome! I have to inform you that once you went back to your country or other countries, you may need to contact our Disney+ customer serive once again to change your account location back to the correct location.